Here are some frequently asked questions about Oxo Media

Who are Oxo Media?

Oxo Media is a small company based in Heath, Chesterfield. The main trainer Paul Oxborough has been a professional trainer working with groups, individuals and organisations for over 25 years. The company mainly works in Derbyshire and offers one to one and small training events teaching how to use home based technology equipment such as computers, tablets, cameras and other gadgets.

What services are available for me?

At the moment we are offering two core services and these are:

  • One to one training sessions – these generally run for one hour slots and are focussed on the training the client requests. They are delivered in your own home, we arrive 5-10 minutes before your time slot and leave after 1 hour.
  • Short training courses – these run periodically throughout the year and can be booked online through this website. They tend to have no more than 12 participants and will run for approximately 2.5 hours per session. courses vary and run over 1,2 or 3 sessions.
How much is a session or a training course?

The one to one sessions in your home are usually charged at £20 per session and this includes free follow on support you might need over the telephone or via email.

Training courses are priced individually and typically run for 2.5 hours a session. The price per course are (prices include refreshments and training course handouts and materials):

  • 1 session course – £26
  • 2 session course – £50
  • 3 session course – £70

We very often offer an early booking discount so please check the Latest Courses page for available courses and up-to-date prices. If you need to borrow equipment for the training (such as a laptop or iPad) a small hire fee will be charged.

 

How do I book a session?

There are a number of ways you can book a session, the first is to phone 01246 853040 and leave a message with your dates and times and we will call you back to arrange the booking. The second is to fill out the form on the CONTACT US section of this website or thirdly use the MAKE A BOOKING link and book a session or course straight from this website. If you want to speak to Paul directly about your needs phone him on 07990 578684.

 

How can I pay for a one to one session or training course?

We are very transparent about how much we charge and we try to keep this cost to a minimum for you. When you make a booking it will be made clear exactly how much a one to one session or training course will cost. If there are any discounts this will be shown.

 

 

What happens if I need to cancel a session?

We understand that emergencies occasionally happen and things can change last minute so if it is genuine we will obviously accept this. What we would like is to know as early as possible if you can’t attend a course or do a one to one session. This means we can readvertise it.

What happens if I am unhappy with the service?

Our repeat business relies on us doing a good job and delivering to a high standard, as an company we are very approachable and fair. If you believe the service we have provided is not up to standard talk to us direct and we will explore ways to rectify this. We believe reputation is everything and we do not want any bad reviews so we pride ourselves on giving you a quality service.

Are there any hidden costs?

The simple answer is no, we will tell you how much the one to one session or training course is and that is it. We don’t charge for travelling to you (unless it is over 20 miles from Heath, Chesterfield). If there is a travel cost we will agree this beforehand. On some training courses you can hire equipment for an additional cost but that will be made clear prior to you doing the training.

 

What do I get for my money?

We believe you will get a high level of support, quality training and be able to demonstrate what you have learned to others. We back this up by producing simple guides or instructional videos of what was covered in the session/training if needed. We also offer free telephone and email support, so if you have any questions or need to be reminded “how did I do that?” we will help.

Still need more help? Then send us a quick message!

For any other questions click here to CONTACT us or call Paul on 07990 578684

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